Privacy Policy

Effective Date: August 12, 2026

Molly Ketcham LLC (“Molly Ketcham,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit mollyketcham.com (the “Website”), contact us, schedule an appointment, subscribe to our communications, or otherwise interact with us online.

By using the Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect Information You Provide

We may collect information that you voluntarily provide, including:

Your name
Email address
Telephone number
Company or organization
Job title or professional information
Information you include in a contact form, appointment request, or message
Communication and newsletter preferences
Appointment details
Any other information you choose to provide

Please do not submit sensitive personal information through the Website unless we specifically request it.

Information Collected Automatically

When you visit the Website, Wix and its associated technologies may automatically collect information such as:

Internet Protocol address
Browser type
Device type
Operating system
General geographic location
Pages visited
Time spent on the Website
Referring website
Interactions with Website features
Cookie and similar technology data

We use Wix Analytics to understand how visitors use the Website and to improve its content and performance.

2. How We Collect Information

We may collect information through:

Contact and inquiry forms
HighLevel appointment scheduling pages
Newsletter subscription forms
Email and other direct communications
Cookies and similar technologies
Wix Analytics
Other service providers used to operate the Website and communicate with visitors

When you follow a link from the Website to schedule an appointment, you will be redirected to a scheduling page operated through HighLevel. Information submitted through that page is collected and stored in HighLevel.

3. How We Use Information

We may use personal information to:

Respond to questions and inquiries
Evaluate potential speaking, consulting, workshop, or training engagements
Schedule, confirm, reschedule, and manage appointments
Communicate about requested services
Send administrative emails, appointment confirmations, and reminders
Send newsletters and marketing communications when you have subscribed
Send text-message appointment reminders when you have provided the appropriate consent
Maintain business and contact records
Analyze Website traffic and performance
Improve the Website, services, and communications
Protect the Website and our business from misuse, fraud, or security threats
Comply with legal obligations
Establish, exercise, or defend legal claims

We will not automatically add you to our marketing list merely because you submit an inquiry or schedule an appointment. Newsletter and marketing enrollment requires a separate choice or other legally valid consent.

4. Email Marketing

If you subscribe to our newsletter or other marketing communications, we may use the information you provide to send periodic emails about Molly Ketcham’s work, insights, services, events, and related topics.

You may unsubscribe at any time by using the unsubscribe link included in an email or contacting us at molly@mollyketcham.com. Unsubscribing from marketing emails will not prevent us from sending administrative messages related to an inquiry, appointment, or existing business relationship.

5. Text Messages

If text-message reminders or communications are offered, they will be sent only when you provide the applicable consent. Message and data rates may apply. The frequency of messages may vary.

You may opt out of text messages by replying STOP or following the instructions provided in the message. You may reply HELP for assistance or contact molly@mollyketcham.com.

Consent to receive text messages is not a condition of purchasing services. Mobile opt-in information and consent will not be sold or shared with third parties for their own marketing purposes. It may be shared with service providers that facilitate the delivery of the requested messages.

6. Cookies and Similar Technologies

The Website uses cookies and similar technologies that support security, Website functionality, analytics, and visitor preferences.

Some cookies are necessary for the Website to operate. Others may collect information about how visitors use the Website. Where required, visitors will be offered choices regarding nonessential cookies through the Website’s cookie-consent tool.

You may also manage cookies through your browser settings. Disabling certain cookies may affect how the Website functions.

7. How We Share Information

We do not sell or rent personal information.

We may disclose personal information to service providers that perform services on our behalf, including:

Wix, which hosts and supports the Website and provides analytics
HighLevel, which provides contact forms, customer relationship management, appointment scheduling, email communications, and related automation
Email, communications, technology, security, and professional service providers
Government authorities or other parties when required by law
Advisors or appropriate parties when necessary to protect our rights, safety, property, or legal interests

These providers may process information only as needed to provide their services, comply with legal obligations, or protect their legitimate interests.

If Molly Ketcham LLC is involved in a merger, sale, reorganization, financing, or transfer of some or all of its business assets, information may be disclosed as part of that transaction, subject to applicable law.

8. International Processing and Data Transfers

Molly Ketcham LLC is based in Ohio, United States. Our service providers may process or store information in the United States or other countries.

If you provide information from Canada or another country, your information may be transferred to and processed in a jurisdiction whose privacy laws differ from those in your location. Where applicable, we take reasonable steps to handle international information in accordance with applicable privacy requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Respond to inquiries
Manage appointments and business relationships
Provide requested communications
Maintain appropriate business records
Satisfy legal, accounting, contractual, and reporting obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on the nature of the information and the reason it was collected. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, storage system, or internet transmission is completely secure. We therefore cannot guarantee the absolute security of information submitted online.

11. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

Ask what personal information we maintain about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of certain information
Withdraw consent when processing is based on consent
Object to or restrict certain uses of your information
Request a portable copy of certain information
Opt out of marketing communications
Ask questions or raise a concern about our privacy practices

To make a request, email molly@mollyketcham.com. We may need to verify your identity before completing certain requests. Some requests may be limited by applicable law or legitimate recordkeeping requirements.

Canadian visitors may also have rights under applicable Canadian privacy laws, including rights relating to access, correction, consent, and challenging compliance with privacy practices.

Visitors in the European Economic Area, United Kingdom, or other jurisdictions may have additional rights under their local laws. Where applicable, we process information based on consent, performance of a requested service, compliance with legal obligations, or our legitimate interests in operating and protecting the business and responding to prospective clients.

You may also have the right to submit a complaint to the appropriate privacy or data-protection authority in your jurisdiction.

12. Children’s Privacy

The Website is intended for a general adult business audience. We do not knowingly collect personal information online from children under 13.

If you believe a child under 13 has submitted personal information through the Website, please contact us so that we can take appropriate action.

13. Third-Party Websites

The Website may contain links to websites or services operated by third parties. This Privacy Policy does not govern the privacy practices of those third parties.

We encourage you to review the privacy policies of other websites and services before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or information practices.

The revised policy will be posted on this page with an updated effective date. Your continued use of the Website after an update signifies your acknowledgment of the revised policy.

15. Contact Us

Questions, concerns, and privacy requests may be directed to:

Molly Ketcham LLC
Email: molly@mollyketcham.com
Website: mollyketcham.com